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Shipping policy

Shipping Policy

Last Updated: 24/12/2024

At M Line Automotive, we strive to provide a seamless and transparent shipping experience. Please read the following policy to understand how your order will be fulfilled, shipped, and delivered.

1. Order Fulfillment

  • All M Line Automotive products are made-to-order and fulfilled by our Print-on-Demand partner, Printful.
  • Fulfillment typically takes 2-7 business days, depending on the product type and order volume.

2. Shipping Times

  • Once your order is fulfilled, shipping times vary based on your location:
    • United States: 3-5 business days
    • Europe: 5-10 business days
    • Rest of the World: 10-20 business days
  • Please note that these are estimated delivery times and may be affected by factors such as customs delays or carrier disruptions.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and the size/weight of the items in your order.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Please allow up to 48 hours for the tracking details to update.

5. Customs and Duties

  • International orders may be subject to customs fees, import duties, or taxes. These charges are determined by your local customs authority and are the buyer’s responsibility.
  • M Line Automotive and Printful are not liable for any customs delays or additional fees incurred.

6. Split Shipments

  • For multi-item orders, products may be shipped separately to expedite delivery. You will receive tracking details for each shipment.

7. Shipping Issues

  • If your order is delayed or lost in transit, please contact us at [Insert Contact Email] with your order number. We will work with Printful and the carrier to resolve the issue promptly.

8. Returns and Refunds

  • Custom products are non-returnable unless they arrive damaged or defective. For more details, please refer to our Refund/Returns Policy.

We appreciate your patience and understanding as we create and ship your custom M Line Automotive products. If you have any questions or concerns, feel free to reach out to us.